account number:I***-3

To whom it may concern:<br> <br> Sometimes in Aug'14, i called the call centre to cancel my contract that already expired in March 2014 and the consultant convinced me to rather downgrade to a much cheaper phone, Nokia Asha for R99.00 with free airtime. as you know how sales people are, i feel for the trap and agreed, i waited for the equipment for over a month and decided to then cancel the contract by cancelling the debit order since the contract was breached by the supplier by not delivering the phone.<br> All of a sudden in JAN'15 , I received a final letter of demand from Vodacom claiming that i owe them R742.50. I tried to call them but was always referred to an automated machine which i was not happy to deal with. On the 4th of February while on vacation leave i managed to go to your Customer Care in Menlyn to launch a cmplaint, reference number 04/02/15 HOPE and never got any feedback/response from anybody at Vodacom.<br> my concern is that i had my conctract for over 2yrs and honoured it if you can check your records and never defaulted, i feel i was unfairly treated by Vodacom and need this matter to resolved as soon as possible.<br> Your urgent feedback will be appreciated.