Account nr N***

<p>I upgrade my contract with vodacom on the 13th August 2016 .Previously i've got caller identity i just want to activate it again on my new package.I phone since the 7th with no luck according the them my account is at pre legal (what i dont understand at all) i am with them since 1998.The lady who help me said its a mistake on there side and she will fixed it i must give them 5 hours then i can activate.It is today 8 days later and its not done yet .I cant keep phoning everyday</p>