TW
Tommy W

1 reviews | Active since Oct 2012

09 May 2017, 15:19

ACCOUNT NOT SORTED FOR 3 MONTHS

<p>I did log a complain on the 22 March 2017 for cellphone number ********** 314. On the account we were charged for data we do not used in April 2017 it was the same story they told me they will passed me a credit for the amount of R1682.00. When i was at the Dihlabeng Mall in Beth they told me i will only get a credit for R930.00 I asked them if i pay the amount of R1511.97 my account will be up to date they told me yes. It will be today i get a phone call from Vodacom the number that phone me was: ********** 708 that i still have to pay an amount of R685.74 but i can not find it on my account where that amount is outstanding for. So i am sick and tide for Vodacom i want it sorted before the end of this week other wise i am going to cancelled all my contracts and also will tell every one that Vodacom is good for nothing.</p>

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Replies (1)
Vodacom
Vodacom's reply09 May 2017, 15:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team