Account not sorted after 8 months

<p>In may i suddenly got an account for R16000. Contacted vodacom to sort out the problem as the number (data)that had been used to push my account so high had been cancelled in May 2015. According to Vodacom it never was done. I have made numerous phone calls and emails and sent the same documentation to them 4 times in the 8 months. Each phone call ends with... the problem is with the ***** department. I ask how long must a problem lie with the ***** department before something will be investigated. And suddenly today their words were... sorry we have never received any documentation. For a company this big... it is terrible service. They so quick to grap your money but when it comes to sorting out problems then they are very laid back</p>