Account Not Solved

For TWO MONTHS my father in law is struggling TERRIBLY to get his one number ported and registered on the vodacom network. After so many calls and timeless waiting for phone calls to be returned, still no luck. Every time the agents tell us that we must wait 24 to 48 hours for the problem to be solved. How can a company such as VODACOM not have sufficient technicians to resolve a case like this. This is absolute nonsense that one customer must struggle this much. How can a customer be held responsible for an account and not even being abled to use the service.