Account not getting sorted

My phone was transferred from my ex-husband's name to mine on September 15th by Vodacom Three Rivers. After the transfer I made two payments using the reference number that was for my ex-husband's account. I have provided proof of payment for these payments to Vodacom, but the funds have still not been transfered to my account. Every week, since 6 November, my phone gets diaconnected by Vodacom and I have to spend hours on the phone trying to sort out this mess. The calls gets cut off during this and I have to keep on phoning to sort this mess out. I also need to upgrade my phone, but cannot do so due to the incompetence on Vodacom's side to transfer the funds to the correct account, thus leaving my account in arrears, which flags my account which means I cannot upgrade. They refuse to transfer me to the Admin Department to sort out the problem, and tranfers me to a Supervisor who either drops the call or is also unable to get my account sorted. How long does it take, after providing all the proof required, to transfer funds to the correct account?? I am sick of being transfered to multiple people, having to explain my situation to every single person and still not having anyone sort out the problem.