Account not fixed after *****

On the 4 of August 2017 a ********** copy of my ID was used to purchase a Iphone 7 on my data sim contract. I only realised there was something wrong once I saw the invoice in the beginning of September 2017 on the Vodacom App and I thought that they maybe used the wrong number. I went to the Vodacom in Cape Gate and the gentleman handed me the copy of the contract with the ********** ID document, he referred me to the Chatz Connect in Tygervalley. When I spoke to them on the 15th of September 2017 they referred me to Vodacom Tygervalley where I spoke to Mellisa Koopman, she submitted the documents (Affidavit, copy of contract and certified copy of my ID) to the legal department. On the 20th of September 2017 nobody at Vodacom could find any document of my case and I resubmitted all the documents to ********** and ********** On the 22nd of September 2017 customer care (Tamella Gxothiwe) e-mailed me to confirm that the query is pending and it could take 7 - 14 days. On the 2nd of October 2017 I saw that they made an adjustment to my account but there is still a handset installment and Smart Top Up S + Line rental on my account. This needs to be creditted and my old package of R109 needs to be reactivated with the original contract expiry date reinstated.