BJ
Bruce J
1 reviews | Active since Sept 2025
10 Sept 2025, 14:46
Account not closed off properly
In July 2023 I paid a contract up in full for just unde 10k it was due to being hijacked a d I asked them to hold my account until I could settle it which I did.... then 2 months later got a bill saying I owed money.... I have called and pleaded to help for 2 years being sent from department to department until they have blocked me even though they can see the mistake they made no one seems to be able to help and when I find someone they can. Never be contacted again
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Sept 2025, 07:06 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2025, 07:06
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
BJ
Bruce J's updateReviewer Update
12 Sept 2025, 20:39Someone feom Vodacom has contacted me for the first time in the 2 years and has said she is able to see the payments but needs to contact legal and accounts department to retrieve more informmatiin and wil get back to me today.... got my hopes up, but am yet to receive a follow up call!
BJ
Bruce J's update12 Sept 2025, 20:39
Reviewer Update
Someone feom Vodacom has contacted me for the first time in the 2 years and has said she is able to see the payments but needs to contact legal and accounts department to retrieve more informmatiin and wil get back to me today.... got my hopes up, but am yet to receive a follow up call!
BJ
Bruce J's updateReviewer Update
17 Sept 2025, 22:06Dear Vodacom
Should i be held liable if you are unable to locate the information I've been asking for 2 years... this call will Prove that you are in the wrong?
As I have said the telephone conversation is at the exact time the payment was made as I emailed payment confirmation of R9469.45 at 10h19 on the 7/7/2023 therefor paying my contract in full and closin it... only then to be asked i should keep it open for future use and if I just keep it open with just a WhatsApp bundle for R20 and continue on prepaid.... you then did not close off the account correctly and continued to charge me over R900 per month x 3 months for 200 min and 6 gb which I did not even use as my phone was alrrady on prepaid but still want me to pay another R3,000 on this after just paying you R9.5k for same minutes and data which I did not use.?
I am sorry you can even follow the paper trail as to see when the WhatsApp bundle was opened as I've never had one prior and can see my number is on prepaid... why is it so difficult for vodacom to accept responsibility for this mistake which has caused me great anxiety through a difficult period in my life....
I sincerely hope that vodacom look deeper into this and fix it as there are so many people that go through a deliberately disjointed system forcing people just to pay because it's easier... but I cannot afford to pay money to a billion rand company pricing themselves on connection people yet blocking me from customer service....
Regards
Bruce Jansen
Should i be held liable if you are unable to locate the information I've been asking for 2 years... this call will Prove that you are in the wrong?
As I have said the telephone conversation is at the exact time the payment was made as I emailed payment confirmation of R9469.45 at 10h19 on the 7/7/2023 therefor paying my contract in full and closin it... only then to be asked i should keep it open for future use and if I just keep it open with just a WhatsApp bundle for R20 and continue on prepaid.... you then did not close off the account correctly and continued to charge me over R900 per month x 3 months for 200 min and 6 gb which I did not even use as my phone was alrrady on prepaid but still want me to pay another R3,000 on this after just paying you R9.5k for same minutes and data which I did not use.?
I am sorry you can even follow the paper trail as to see when the WhatsApp bundle was opened as I've never had one prior and can see my number is on prepaid... why is it so difficult for vodacom to accept responsibility for this mistake which has caused me great anxiety through a difficult period in my life....
I sincerely hope that vodacom look deeper into this and fix it as there are so many people that go through a deliberately disjointed system forcing people just to pay because it's easier... but I cannot afford to pay money to a billion rand company pricing themselves on connection people yet blocking me from customer service....
Regards
Bruce Jansen
BJ
Bruce J's update17 Sept 2025, 22:06
Reviewer Update
Dear Vodacom
Should i be held liable if you are unable to locate the information I've been asking for 2 years... this call will Prove that you are in the wrong?
As I have said the telephone conversation is at the exact time the payment was made as I emailed payment confirmation of R9469.45 at 10h19 on the 7/7/2023 therefor paying my contract in full and closin it... only then to be asked i should keep it open for future use and if I just keep it open with just a WhatsApp bundle for R20 and continue on prepaid.... you then did not close off the account correctly and continued to charge me over R900 per month x 3 months for 200 min and 6 gb which I did not even use as my phone was alrrady on prepaid but still want me to pay another R3,000 on this after just paying you R9.5k for same minutes and data which I did not use.?
I am sorry you can even follow the paper trail as to see when the WhatsApp bundle was opened as I've never had one prior and can see my number is on prepaid... why is it so difficult for vodacom to accept responsibility for this mistake which has caused me great anxiety through a difficult period in my life....
I sincerely hope that vodacom look deeper into this and fix it as there are so many people that go through a deliberately disjointed system forcing people just to pay because it's easier... but I cannot afford to pay money to a billion rand company pricing themselves on connection people yet blocking me from customer service....
Regards
Bruce Jansen
Should i be held liable if you are unable to locate the information I've been asking for 2 years... this call will Prove that you are in the wrong?
As I have said the telephone conversation is at the exact time the payment was made as I emailed payment confirmation of R9469.45 at 10h19 on the 7/7/2023 therefor paying my contract in full and closin it... only then to be asked i should keep it open for future use and if I just keep it open with just a WhatsApp bundle for R20 and continue on prepaid.... you then did not close off the account correctly and continued to charge me over R900 per month x 3 months for 200 min and 6 gb which I did not even use as my phone was alrrady on prepaid but still want me to pay another R3,000 on this after just paying you R9.5k for same minutes and data which I did not use.?
I am sorry you can even follow the paper trail as to see when the WhatsApp bundle was opened as I've never had one prior and can see my number is on prepaid... why is it so difficult for vodacom to accept responsibility for this mistake which has caused me great anxiety through a difficult period in my life....
I sincerely hope that vodacom look deeper into this and fix it as there are so many people that go through a deliberately disjointed system forcing people just to pay because it's easier... but I cannot afford to pay money to a billion rand company pricing themselves on connection people yet blocking me from customer service....
Regards
Bruce Jansen
BJ
Bruce J's updateReviewer Update
15 Oct 2025, 18:09And vodacom do no more!!! Paper trail of payment, do the math, check the dates I wasoved to prepaid yet you still charge for the minutes snd data that I could not use as the number was changed to prepaid so how was i going to use it... but you still want me to yet the phone number alone showed a zero balance to move the. Number to prepaid .... you are mostly either very lazy , or very stupid, very desperate, very dishonest and, very dumb and incompeten people with no backbone and have no moral compas who work at vodacom because all they want is money to kiss ass.... you are morecrhan ******* expecting me to pay you... and even your lawyers found the problem but no one can or knows how ri override this mistake....
BJ
Bruce J's update15 Oct 2025, 18:09
Reviewer Update
And vodacom do no more!!! Paper trail of payment, do the math, check the dates I wasoved to prepaid yet you still charge for the minutes snd data that I could not use as the number was changed to prepaid so how was i going to use it... but you still want me to yet the phone number alone showed a zero balance to move the. Number to prepaid .... you are mostly either very lazy , or very stupid, very desperate, very dishonest and, very dumb and incompeten people with no backbone and have no moral compas who work at vodacom because all they want is money to kiss ass.... you are morecrhan ******* expecting me to pay you... and even your lawyers found the problem but no one can or knows how ri override this mistake....