Account not cancled and now in arrears unacceptable.

Item: Vodacom
Rating: 1
Author: Henko S

I cancled my contract last year and requested that the additional sim I received also be cancled.

This was never done and my account is now in arrears with over R1000.

I have sent multiple email to vodacom account department.

And have had no feedback at all.

This is utterly poor service from such a corporate company.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Jan 2022, 07:48

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Jan 2022, 07:48

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Henko S's updateReviewer Update

07 Feb 2022, 07:41

This has not bee resolved.
It still showing active on my credit report and still showing in arrears.

Henko S's update07 Feb 2022, 07:41

Reviewer Update

This has not bee resolved.
It still showing active on my credit report and still showing in arrears.