SW
Shimano W

1 reviews | Active since May 2015

07 May 2015, 15:46

Account not allocated with uChoose Smart S bundle

I have had a contract with Vodacom since 03 Jul 2014 and everything has been fine up until now.<br> <br> They have debited money from my Account on the 28th April 2015 but has failed to provide me with the uChoose Smart S bundles as per thier contract which should have been recieved on 01 May 2015. I have called over 5 times to their Call Centre and even went into the branch in Cape Town but no one can answer my query on why I have not received my bundles!!!!<br> <br> I have a service request number but each time I give it to a consultant, there is ABSOLUTELY NO FEEDBACK!!!!!<br> <br> THIS IS RIDICULOUS! WHY CAN NO ONE GIVE ME A STRAIGHT ANSWER TO MY QUERY!!!<br> <br> I am in the process of cancelling my contract with Vodacom <br> <br>

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Replies (1)
Vodacom
Vodacom's reply08 May 2015, 13:54
Official
Hello shimanovanwyk,

Thank you for the posting.

This matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team