AS
Andre S
1 reviews | Active since Sept 2015
10 Sept 2015, 07:41
Account never credited
On the 1st of August I never got credited with my R500 airtime. By the 13th of August after phoning numerous times and talking to numerous agents not one ever phoned me back. I returned the debit order and debited the R500 and only payong the rest via eft vodacom now claims I owe them an additional R600. I lost 2000 minutes and 3 gig in data. I had been charged R250 extra on the red package also that was not spesified in the contract for three months.
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Vodacom's replyOfficial
10 Sept 2015, 09:51Hello Andresta777,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply10 Sept 2015, 09:51
Official
Hello Andresta777,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM