NM
Nadia M

1 reviews | Active since Oct 2011

22 Mar 2017, 13:37

Account Name Changed???

<p>Vodacom!!!</p> <p>Come on you guys, what the hell is going on with the service, does no one care any more???</p> <p>I've been getting statements and invoices for account QC302_____ which has been my account number with Vodacom for 12 years, but since 2015 the account holder seems to have changed. I have no idea who this S Murphy is and I have been paying her account all of a sudden since 2015. Maybe you should go ask her to pay the account every month and email her the statements and invoices so that I can make use of MY PHONE on her account!!!!</p> <p><br />For the second time, can you please correct the account holder my account!!!</p> <p><br />Thank You<br />MS N MURPHY</p>

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Replies (1)
Vodacom
Vodacom's reply22 Mar 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,