Account miss management

I have been waiting since the 1st of August to be credit with R500 airtime. After losing 2000 minutes and 3gig of data and not being credited I am being harassed by a voice recording from vodacom about payment! They ***** all my money but not one person has phoned me back even after loading numerous complaints! Worst possible attitude by the call centre staff!!!!! Currently looking for options to get away from the worst network!!!! Pathetic vodacom!