jM
jones M

1 reviews | Active since Feb 2012

20 Jun 2018, 19:30

Account mismanagement, ****************! Stay away from

Vodacom is over debuting me without proper explanation. Trying to sort it out has been a nightmare!

(Ref: 1- ********** ********** )

This has been the course of events: - My monthly subscription amounts to R1057 pm - In March I settled my equipment m part of my contract an amount R6000+ - My debit order did no go off for the next 2 months and I queried Vodacom on this, they said it’d because my Ac was in credit - I refuted that and clarified the amount paid was not to be used to credit my Ac but rather to pay off equipment and reduce my monthly payments to just data and voice usage. -In June Vodacom want to debit R2793 - without an explanation - my Debit order should be R382 (data and voice use) X number of months, is 2 months , which should be R764!!

Instead of rewarding clients that want to settle accounts quicker they’re punishing us!!

0
Replies (1)
Vodacom
Vodacom's reply20 Jun 2018, 22:00
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team