ACCOUNT MIGRATION MESS

<p>The account was due for upgrade in July 2017. We have decided not to do an upgrade with a new handset, but to rather change the package and keep the initial handset.</p> <p>On 3 occasions I have phoned Vodacom to confirm the new package and requested that it be put in writing as I have not received any documentation to sign for the change.</p> <p> </p> <p>To date I have not received any documenation from Vodacom. I have lost 750 minutes due to the migration and because I had no paperwork or anything to notify me of the 'business rules that apply' .</p> <p>Can Vodacom produce a signed document from me to verify the change of package - no.</p> <p> </p> <p>I have now tried for days to sort out this issue - and still nothing.</p>