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Sumika S

1 reviews | Active since Mar 2009

24 Dec 2015, 16:21

Account migration denies data bundle purchases!

I had logged a request with Vodacom to migrate my account to another package, however I was not informed by the consultant that I would NOT BE ABLE to purchase data bundles. <br> <br> I have been put into a position where for over a week I am forced to use my out-of-bundle rate because Vodacom is not allowing me to buy any data!! And what's worse is that I need to wait until the 1st of the next month for the migration process to be completed before I can make any purchases!<br> <br> This is a really ridiculous business rule, upon speaking to the call centre agent he said that I should activate another SIM card so that I can get internet. There are no other solutions that he could offer me, Vodacom will not even refund my out-of-bundle rate costs which they are forcing me to pay.

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Replies (1)
Vodacom
Vodacom's reply26 Dec 2015, 08:21
Official
Hello mika_zn,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team