Account mess up with Vodacom

I have a contract with Vodacom my contract came to an end the beginning of July. I had numerous calls from Vodacom begging me to upgrade. I the decided to do an upgrade online rather than going into a Vodacom shop because they advertise that it cost nothing if you do it online as to R150 at a Vodacom shop. I did the upgrade and the phone was delivered to me. This morning 31 Jul I get an sms from Vodacom stating that my alternate number will be cancelled. Then I get a phone call unknown number although this person is on my contact list. All phone calls are unknown. Then I went onto the vodacom App to see what is happening on my account. Kn my account it shows nothing no data no minutes slthough a bought a data bundle of 1gig. Nothing kn my account. I decided to phone Vodacom I was informed that my account is in arrears although my account is paid by debit order and it went off end of June. So the person on the phone said I have an amount outstanding of R1543 for the new device and they are deducting an amount of my account for the device. So I asked the advisor why am I paying for the device if it is added to my monthly bill. So I I did the upgrade online so that I will not get charged, but you pay 10 times more for doing it online. So then I was tranferred to solutions and they said a query will be lodged. They wil resolve this in 7-14 working days. So the person on the phone can not see the bundle I purchased that data is gone. So after I put the phone down I tried to purchase data because I get sms's from Vodacom stating that I am out of bundle and they are charging me and we all know what the charges are for that. When I tried to buy the bundle it says my account does not exist and there is an error. So I phoned Vodacom again the person on the line said thst she cannot help because my account is in arrears. I told her that Vodacom made the mistake and I get messages that I am out of bundle. She just told me syraight that is not ****ible because my account is in arrears. So I said I can send her the sms but she was not interested. I told her that II need to get data she just said she cannot help I have to wait for the 7-14 days to pass. So just imagine the out of bundle bill I am going to receive because Vodacom messed up my account. She then said my account will be rectified because it is Vodacom that made the mistake. Yeah right I would like to see that.