Account management terrible

Item: Vodacom
Rating: 1
Author: Tertia S

I have 3 existing contracts with Vodacom and recently added another one. When taking out the new contract Vodacom changed the new number to my primary number on their system without asking if that is correct. They have also delinked my other numbers and now I cant manage all my numbers from the same myvodacom account on the website or app but instead have to create a separate login for each number.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Sept 2017, 07:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply28 Sept 2017, 07:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Tertia S's updateReviewer Update

10 Oct 2017, 11:57

Vodacom did contact me to assist with my query. When they couldn't get hold of me telephonically they sent an email to which I rep**** with EXACTLY which number should be the master number and account from where I can manage my other accounts. Got an SMS today that my online profile has been corrected....and they have NOT used the number I very clearly specified.

Tertia S's update10 Oct 2017, 11:57

Reviewer Update