JS
John S

1 reviews | Active since May 2015

12 May 2015, 13:45

Account logon

I <br> I have downloaded the My Vodacom app to my laptop and have been attempting to log on so that I can link the number of the USB device to my account. I had registered my account on line but never received a link confirming the registration. This has led to immense frustration:<br> <br> Yesterday I spent several hours on the phone to your so called customer service centre plus I visited the Vodacom store at the Galleria in Amanzimtoti. It would appear that your system is unable to send a second message with a link so I am in the situation where I cannot log on to my account (every time I try I get a message telling me to click on the link that I have not received). I get told that I should unregister so that I can start the process from scratch, however in order to unregister one must be logged in!!!!<br> <br> The last person I spoke with said the problem would be escalated to technical - no response so far.

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Replies (1)
Vodacom
Vodacom's reply15 May 2015, 08:54
Official
Hello DisgruntledGramp,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,