Account locking repeatedly due to credit limit

<p>To whom it may concern,</p> <p> </p> <p>I've had my Vodacom account for a while without problems.</p> <p> </p> <p>This month the account started locking itself due to exceeding a credit limit, while I do not have an open line, and pay my account every month.</p> <p> </p> <p>I need to keep phoning Customer Care, who logged a service request last week. I had someone send an escalation e-mail for it, too.</p> <p> </p> <p>Nothing has happened. My account is repeatedly locked, and I am out of service for however long until I phone them again and get an agent that can help me.</p> <p> </p> <p>At this point I am very close to cancelling my account with Vodacom outright.</p> <p> </p> <p>I wish to ask that this be resolved as soon as possible.</p>