1 reviews | Active since Jan 2016
Account locked because of data usage
Yesterday my data ran out and my "call" limit was reached. This usually was not an issue as I could simply log onto their app and increase my call limit so that I could purchase more data. So after doing this I now got a message saying that my account has been locked. I can't even use any of my 111min call minutes I still have available on my account. After spending a combined hour between yesterday and today this issue still has not been resolved. This is absolutely ridiculous to say the least. Can someone please explain to me how using my available minutes, which I obviously already paid for, can't be used in this instance? Also, why is it that your call centre does not have a clue how to unlock my account? This should take a few minutes at the very most, not more than hour.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)