Account locked and it's not my fault

it is with great dissapointment that I write this review about a service provider that i have been with for more than 30 years, 2 months ago I had an error on my bank account and Vodacom payment was reversed. Payment was then debited on the 20th of sept (Double.) i then noticed October was not debited I called and i was told by a consultant she is putting through a debit which was supposed to be 22 or 23rd October it was not done today my line is locked because of Vodacom's ***********s.