WG
WAYNE G

1 reviews | Active since Sept 2015

03 Sept 2015, 09:49

ACCOUNT LOCKED AFTER 21 YEARS!! DUE TO DATA

MY DATA CARD WAS LOST OR ****** AND DATA WAS USED OF R64,000.00 AS I WAS IN SWAZILAND VODACOM DID NOT ADVISE ON THIS INSANE AMOUNT OF DATA USED! HOWEVER I RECEIVED A CREDIT OF R34,000.00 AND STILL TO-DATE VODACOM HAS NOT ADVISED HOW THIS HAS HAPPENED. BALANCE WAS R28,925.34 AND I AGREED TO PAY THE MINIMUM SO MY ACCOUNT CAN STILL BE ACTIVE UNTIL THIS MATTER WAS SORTED OUT! MINIMUM AMOUNT BEEN PAID, NOW THEY HAVE HARD LOCKED MY CONTRACT. I HAVE BEEN SENT FROM DEPARTMENT TO DEPARTMENT AND NO ONE CAN HELP UNBLOCK MY CONTRACT! I HAVE BEEN WITH VODACOM FOR 21 - YEARS NEVER MISSED A PAYMENT!!! AND THIS IS HOW I AM TREATED DUE TO A DATA DISPUTE. MY AV SPEND IS R4500.00 PER MONTH I AM COMPLETELY SHOCKED AT VODACOM THEY WAS I HAVE BEEN TREATED BEING AS VALUED CUSTOMER OF 21-YEARS! LETS SEE IF THIS CAN BE SORTED OUT TODAY!!! NEED A MANAGER TO CONTACT ME URGENTLY ON *** I AM STILL NO STOCK!!!<br>

0
Replies (1)
Vodacom
Vodacom's reply03 Sept 2015, 16:12
Official
Hello MILA2012,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM