Account locked

<p>My cellurlar phone was soft locked by Vodacom because they say that the debit order was not honored. That was Monday. Since then I visited a Vodacom Shop provided them proof of payment and they send a email to the accounts department in Gauteng. They requested that my account be unlocked. Up till now nothing has changed. they send me an sms to confirm that my account was paid in full. I called the ********** number numerous times I was told by a operator firt that I have no account with them, afterwards they stated that my accounts was in arrears. I have forwarded the proof of payment twice to them per email and faxed it through. still my account stays locked. I was told by an emplooy that all their account problems started when they switched over to a new system. PLEASE HELP. They just dont seem to care and I been a loyal customer for over 13 years</p>