Account locked

My account has been soft locked on the 1 August 2015 at 02:30AM after there was a problem with Vodacom regarding loading data bundles on to our accounts.<br> it seems as a result they billed my accounts in error because they had not loaded my bundles on my phone.<br> Now I can not make calls or use the data bundles while my balance has more than 250 minutes, more than 450MB and more than 200 sms.<br> <br> I have contacted the call center, at first my query \S3-8DY2J-JMD5M"was responded to by sms saying Call Limit was reached. <br> <br> I called again and logged query \""S3-8D038-8DJGW\"" which I never had any response.<br> <br> I have called again and received another sms \""S3-8D32L-LOJPE\"" saying I'll be contacted in 2 days"