1 reviews | Active since Jul 2016
ACCOUNT LIMIT REACHED SUBSCRIBERS SOFTLOCK
<p>im highly disappointed and upset with vodacom. You can buy data for your account and it will be billed at end of the mouth buy using the *111# service... i went of holiday bought extra data for the trip, no problem worked perfectly untill this month. My account has been suspended, There are no credit problems . I went to my nearest vodacom centre only to find out that they cnt help me. My account has been suspended because I use the data I BOUGHT THROUGH VODACOMS SERVICE!!!!! ***?!?! Vodacoms offer me a service where I can buy data but then you suspend my account BECAUSE I USE THE DATA YOU SOLD TO ME!!!! Why does vodacom even have the *111# service then?!?!? The lady at vodacom had to go through a call centre to help me but the call centre IS BROKEN! I have to wait 3 working days to get a reply from the email she sent to vodacom...I dnt have time to wait 3 days..... AND only then will she beable speak to someone MAYBE solve my problem.... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client.
I would like to apologise for any inconvenience caused. I have escalated the matter to the Customer Acquisitions Division for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client.
I would like to apologise for any inconvenience caused. I have escalated the matter to the Customer Acquisitions Division for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
This issues is still not resolved... i has asked to wait 4-24hz for then my account will be activitated its been more than 36hz and my phone ITS STILL doing the same thing! I would like a head office manager to phone me personally to solve this matter because clearly Vodacom client service cnt solve my problem....!
This issues is still not resolved... i has asked to wait 4-24hz for then my account will be activitated its been more than 36hz and my phone ITS STILL doing the same thing! I would like a head office manager to phone me personally to solve this matter because clearly Vodacom client service cnt solve my problem....!