account limit not active

<p>I have a data contract with Vodacom and after many occasions of exceeding the 5 gig cap I decided to set a limit. The minium being R50, I decided this was ok. Last week I logged onto the Vodacom app via my phone to check the usage as the data sim is in a router . To my shock, not only did I exceed the cap, the amount over limit was R933.23. Completely angered that this occured I decided to contact customer service. After a back & forth conversation it was revealved that there was no active limit set? Really Vodacom, all of a sudden it dissapeared? So a query was logged on 20/05/2016 and feedback promised by 25/05/2016. Guess what, it's the 27th of May and not a word of feedback as to how and what happened. S3-GVW3Y-Y6XZ is the reference number. I'm utterly disgusted in the level of service, in this case lack thereof, received from Vodacom. Kindly contact me and let me know what the cancellation cost of this contract is so that I can replace it with a larger and better data contract from cell c. Vodacom is clearly not able to satify my needs.</p>