CZ
Christiaan Z

1 reviews | Active since Jul 2017

18 Jul 2017, 15:00

Account Isues

<p>I received a notice that my account is handed over for collection and is in a arear of over R3000.</p> <p>This service that I had with vodacom has stoped working about 6 months back and I called vodacom customer support 4 times and every time they would have called me back because they could not vind the problem. 2 months after thet I received a call from vodacom about a debit order that did not go off and I explained to the person what I experianced. We decided to do a redebit order to get the service running and the debid order was never done. I have not received an invoice once since the service stoped working.</p> <p>They have no idea what is going on in there account department.</p> <p>I will not pay for a service that was not working and could not be resolved.</p>

0
Replies (2)
Vodacom
Vodacom's reply18 Jul 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Jul 2017, 08:09
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,