Account issues - Vodacom ducking and diving

<p>There has clearly been some mistake or something made on my billing a couple months ago. Vodacom partially cut my account off (Data services were switched off) apparently due to my account being in arrears.</p> <p> </p> <p>In december I got my upgrade and then Vodacom told me at the end of January that I am in arrears by over R2000.00. Vodacom would absolutely not have allowed me to upgrade and get a new phone if my account was in arrears.</p> <p> </p> <p>I have phoned the Accounts department twice now and requested my statements so that I can sort this out, both times I spent over half an hour on the phone with them and both times they put me on hold for long periods of time, they also told me both times that they had emailed me my statements and both times I confirmed my email address for them. I have up until now still not received anything.</p> <p> </p> <p>I'd like to invite vodacom to go listen to the recordings of me on the phone for hours to the Accounts department.</p> <p> </p> <p>Surely if I was actually in arrears Vodacom would've completely cut my line off, but they only partially cut my line off, which I suspect is because they themselves have no idea what is going on on my account. In the last week my phone's data was switched back on again by Vodacom without me doing anything or hearing anything from them.</p> <p> </p> <p>This is just completely unnaceptable, I'm wanting to sort this out but Vodacom seem to be ducking and diving and not giving me straight answers.</p>