Account Issues

I have sent 3 emails, phoned in twice (both 30 minute calls) and tried dealing with issues over Social Media DM's and now, almost a month later - I am still left with the same questions.

On the 1st of October my payment bounced due to no funds - which was my error. I phoned in to make an arrangement for the payment to be debited the following day. I specifically asked that a double debit order must not be done. The advisor I spoke to confirmed that the amount due would be debited the following day. I left it at that. On 1 November a double amount was debited - which then failed again, because I only left enough money in my account for the debit orders that needed to go off. A few days later, I received a statement that suddenly reflected R3000. The lady I spoke to said there was arrears at some point that accumulated. I went through all my statements and invoices and that is not at all the case. The only payments that were late was for October. Now because someone who is *********** and did not do their job, I have a massive bill that I can't pay. And no one is getting back to me with answers, or suggestions on how this situation will be dealt with. I have also said that calls are recorded, so go and check the records - but this is just avoided completely. Why is it so difficult to give people answers. Your staff made an error, and now me, the client is under financial strain and not getting anywhere better because no one will answer me. And if you try to phone in, you get transferred about 1000 times, when you finally get to the right department they drop the call. Absolutely pathetic service.