dR
david R
1 reviews | Active since May 2011
02 Oct 2022, 08:44
Account issues.
1st: I returned online upgrade phones and vodacom cancelled my upgrade. 2nd I cannot upgrade any number on my profile after the online upgrade is cancelled by vodacom. 3rd My online app payment stopped working. Vodacom is the worst. I will go in today to vodacom to get each contact expire date and cancell one by one as they expire. What is sad is that i have been with vodacom for over 25years and vodacom cant fix a simple upgrade issue. Now my complete account is a mess!!!
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Replies (2)
Vodacom's replyOfficial
02 Oct 2022, 12:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Oct 2022, 12:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
dR
david R's updateReviewer Update
06 Oct 2022, 12:43So i have done another online order with the same number that is upgrading. The order is concelled without my notice. Today i called to find out the progress of my online order and the consultant informed me the order is cancelled.
What is going on with vodacom service. Thisnis pathetic.........
Adding a R150 voucher on my number that upgrade do NOT justify the poor service of vodacom to my account.
A month and a half later and still various emails and complaints on hellopeter and still no upgrade or device on my number.
What is going on with vodacom service. Thisnis pathetic.........
Adding a R150 voucher on my number that upgrade do NOT justify the poor service of vodacom to my account.
A month and a half later and still various emails and complaints on hellopeter and still no upgrade or device on my number.
dR
david R's update06 Oct 2022, 12:43
Reviewer Update
So i have done another online order with the same number that is upgrading. The order is concelled without my notice. Today i called to find out the progress of my online order and the consultant informed me the order is cancelled.
What is going on with vodacom service. Thisnis pathetic.........
Adding a R150 voucher on my number that upgrade do NOT justify the poor service of vodacom to my account.
A month and a half later and still various emails and complaints on hellopeter and still no upgrade or device on my number.
What is going on with vodacom service. Thisnis pathetic.........
Adding a R150 voucher on my number that upgrade do NOT justify the poor service of vodacom to my account.
A month and a half later and still various emails and complaints on hellopeter and still no upgrade or device on my number.