AH
Angelo H
1 reviews | Active since Feb 2012
04 Jun 2019, 08:56
Account Issues
I am really getting frustrated with my Vodacom account as my Vodacom App, and calling in and debit order an incorrect amount.
Vodacom tells me my 1 account is business, but although my statements comes with that ACC number, I should use another ACC number as reference when making payments.
Today, they tried to Debit my account with R1700-odd, although on My vodacom app it shows totally different as well as the SMS I received on total to be debited and outstanding amount.
This not only causes Bank fees for my bank account, but also the call centre can't give me a proper breakdown and refers to THEM, taking from your account, are you not 1 COMPANY??????? Take responsibility.
Please sort out my account as when e-mails sent, no responses received, so only option is HELLO PETER, maybe they get back to me then?????
I am really FRUSTRATED and need this sorted ASAP!!!!!!!!
Account Numbers: KN004523 & I **********
Thank you!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jun 2019, 09:26 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2019, 09:26
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jun 2019, 14:37 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2019, 14:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,