Account Issues

<p>First, they block our account we phone and every time the lady says you are not in arrears. Then after a while they completely cut our lines then the lady at the call center says that we are X amount in arrears. we go and pay R1000.00 more than what our arrears was. We phone to get our lines reconnected they tell us oh you have paid R900.00 too little and you need to pay that so we say this is not fair because we phoned they gave us a certain amount we paid 1000 more on that amount then they say oh they forgot to tell us about the extra money and that we are 900 short. We tell them listen we will pay it as we go. We then pay every month from there. </p> <p>Today they send a sms to say that our line has been blocked I immediately go onto the website and log in - according to the statement I have paid short - Bear in mind that the payment made in NOVEMBER has not been added to the statement yet so according to the statement I have paid almost 300.00 short and they cut our lines streight away - I request a call back no one has phoned me no one has helped me. </p> <p>Vodacom is useless and we will make sure that we cancel all our phones with them as soon as the contracts are over good buy Vodacom you are really living up to that extremely bad reputation - </p>