Account issue with vodacom

Item: Vodacom
Rating: 1
Author: James M

I have numerous contact Vodacom, about my account that ain't right.

the problem I have:

my bill should be R379.00 but on my debit order it goes off with the amount of R1500.00. each month I phone, and I get told it will be resolved, but it doesn't, no one even phone me, as I am told I will be phoned. Then my home address is also wrong, I don't know where Vodacom got the address on the invoice, it ain't mine. this influences my credit report as it shows I pay R1500 when I actually should pay R379. I can tell you that Vodacom doesn't care about that.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jan 2022, 08:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Jan 2022, 08:13

Official

James M's updateReviewer Update

24 Feb 2022, 06:43

it is just funny that Vodacom has all the nice words, but my problem still hasn't been resolved.
you cant even cancel with Vodacom, they always want money, but if you got a problem they don't care, Vodacom is the worst ever!!!!!

James M's update24 Feb 2022, 06:43

Reviewer Update