ST
SAMUEL T

1 reviews | Active since Nov 2012

05 Jul 2016, 10:36

ACCOUNT ISSUE - BILLED FOR CANCELLED LINE

<p>Hi, I cancelled my contract with Vodacom in March already.</p> <p> </p> <p>The guys at Cellucity The Grove where very helpful and got it cancelled for me as cancellation Department negkected to do so,</p> <p>I was still charged in the interim and credited after the mistake had been rectified.</p> <p>I am however still getting charged and have reversed the transaction. My number is blocked and it is not fair.</p> <p> </p> <p>I honestly don't know what is going on with my account and need this contract cancelled and my account rectified.</p> <p>Clarity regarding this issue would certainly help.</p> <p> </p> <p>Please contact me</p>

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2016, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team