GO
Gillian O
1 reviews | Active since Dec 2011
28 Nov 2016, 08:57
Account issue again
<p>I upgraded my contract about two months ago and since then have had non stop problems with my billing. Vodacom are charging me for a handset and a laptop instalment for a P9 Lite contract. Last month I had a billing issue which was sorted. And now again this month. It also says online that my bill so far for November is R678 (which shows R399 for 5gb data which was supposed to be free as part of the deal). I spent 25 minutes speaking to 3 different people at vodacom and still nothing happens. The service from Vodacom is pathetic.</p>
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Replies (2)
Vodacom's replyOfficial
28 Nov 2016, 10:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2016, 10:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
GO
Gillian O's updateReviewer Update
30 Nov 2016, 10:01Still not sorted and no response from Vodacom!
GO
Gillian O's update30 Nov 2016, 10:01
Reviewer Update
Still not sorted and no response from Vodacom!