LL
Lorna L
1 reviews | Active since Jun 2018
01 Jun 2018, 09:56
Account issue
Having decided to save money, I decided to change packages without a device when my contract was up at the end of February . Since then I been suspended on numerous occasions ?. I have phoned the call Centre on numerous occasions and still nothing has been resolved. I keep getting charged for a handset which I am not supposed to be charged for any longer. Today was the last straw, I received an sms to say I must pay my arrears if R228.64 which is for the handset which has been paid for. I then called the call Centre yet again, after speaking to 7 people I was eventually put through to the supervisor call Centre, and surprise surprise he put me straight to the survey, to which 0 was given for disgusting service. I have been a client since before Vodacom even existed( Afrilink Cellular) work out how long that is. I would appreciate it if somebody who can sort out my query contact me urgently. Lorna Lovett
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jun 2018, 10:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2018, 10:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jun 2018, 10:14Hi Lorna
As discussed, feedback was provided to you and this matter is now resolved.
May you have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply11 Jun 2018, 10:14
Official
Hi Lorna
As discussed, feedback was provided to you and this matter is now resolved.
May you have a pleasant day further!
Regards,
RJ
Best regards,
LL
Lorna L's updateReviewer Update
26 Jul 2018, 21:59Well I didn’t think I would be at the same place again, after thanking Vodacom for resolving my issue, I find myself back at square one???yet again on my July invoice I am being invoiced for a handset which I do not have. Hopefully Rudi you can once again help, and hopefully the back office will do their job this time??
LL
Lorna L's update26 Jul 2018, 21:59
Reviewer Update
Well I didn’t think I would be at the same place again, after thanking Vodacom for resolving my issue, I find myself back at square one???yet again on my July invoice I am being invoiced for a handset which I do not have. Hopefully Rudi you can once again help, and hopefully the back office will do their job this time??