Account Issue

The account department or debit card department are nuts for the past 6 months debit orders don't go through on time or don't go through where i have money in the account in all these times i call and question and inform that that debit orders are not going through then to an extent where i gust loaded money into that vodacom account number that i once got. now all this nonsense is affecting my credit scoring and for one you as vodacom don't want to upgrade me. every 15th of the month i call u myself to question my debit order and today still not sorted and the same nonsense happened 3 days days ago. How am i VIP Account holder with vodacom, black card private banker holder with fnb, black card holder with absa bank and not be able to afford a stupid premium at the same time when the money doesn't go through the very next day i deposit the stupid funds into the vodacom account like really. u can even check your account now i should have credit with u guys.