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Natasha M

1 reviews | Active since Mar 2017

03 Oct 2017, 13:46

Account is UP-TO-DATE

My account is up to date and I'm getting calling from a voice prompt (not even a human) saying that my account is in arrears! How is it in arrears when I have been paying the correct amount every month. If I do not pay I will be cut offline!! MyVodacom has my bill so far and my billing information. There is no indication that my account is in arrears. I recently upgraded and now these unnecessary calls! I am frustrated because I have to call the call centre and they advise me that I'm not in arrears. I'm regretting upgrading with this contract, big mistake! I forget about the the bad customer service to your clients.

0
Replies (3)
Vodacom
Vodacom's reply03 Oct 2017, 14:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

NM
Natasha M's update04 Oct 2017, 14:44
Reviewer Update
I received a call from an agent who was unwilling to assist with my account or to do any further investigation or get back to me. I am now receiving more calls regarding my account being in arrears. I have done a recon on my account and it has been paid and up to date. I recently upgraded and wanted to investigate what the extra amounts charged against my account was. It was found that I am being charged for a a phone that was part of my upgrade deal (free J5 Prime). Not only was I billed for that, but my "bill so far" has the promo of 10 GIGS of R599, which was supposedly free with the upgrade with a top dog voucher. The phone charge is not even on any of my statements. thought this phone was free?? If this is the type of customer service I get for being a loyal customer for years, I would like to cancel this contract and return both phones.
Vodacom
Vodacom's reply02 Nov 2017, 10:05
Official

Good Day Natasha Maraj ,

Kindly note that this matter was resolved. Linked to REF: ***.

Regards
RO