Account is paid up to date but shows arrears. This is my third hello peter complaint about the matter.

Over the last week my account keeps on showing that it is unpaid. I am paid up to date. I want to upgrade and can't. I have been to my local store twice. I have left messages to he called back twice. I have laid the same hello Peter complaint three times. I have called vodacom customer care three times. My patience is wearing very thin. Everytime I am informed that my account is paid up to date and that accounts need to update my status but it never gets updated. If you phone me one more time to tell me what the problem is I will lose it with you. Don't tell me my account is paid up and it needs to be updated. Call me to tell me my account has been updated. That is what I want. My latest call was to Audrey today at 3:50PM. The date today is Friday September 2020.