SP
Suni P
1 reviews | Active since Apr 2011
07 Jul 2019, 10:47
Account is forever in arrears despite me paying!!!!
I have paid R13000 towards by account from Jan 2019 to present. I want to know from vodacom what is going on with my account...I need someone to help me with why I am paying paying paying, I'm tired now. I want to see an itemized statement and not some rude callous agent calling me with gibberish on the phone.i have raised this with the ombudsman as well, as this is ongoing and emotionally wrecking!!!! And dont state you cannot get a hold of me as I am your customer!!!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Jul 2019, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply07 Jul 2019, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Jul 2019, 11:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply12 Jul 2019, 11:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
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Suni P's updateReviewer Update
15 Jul 2019, 11:53hi there, thank you Lance, for your time and PATIENCE (wish the previous Vodacom agent who called me had your PATIENCE) to assist me understand where the default lies. Is it possible to kindly email me the updated statement as we discussed please for payment end of July 2019? Thank you Lance, all service delivery in South Africa need helpful and patience person like you. kind regards
SP
Suni P's update15 Jul 2019, 11:53
Reviewer Update
hi there, thank you Lance, for your time and PATIENCE (wish the previous Vodacom agent who called me had your PATIENCE) to assist me understand where the default lies. Is it possible to kindly email me the updated statement as we discussed please for payment end of July 2019? Thank you Lance, all service delivery in South Africa need helpful and patience person like you. kind regards
SP
Suni P's updateReviewer Update
15 Jul 2019, 15:10Hi Lance and Team, i received a call from vodacom today requesting what arrangements i had made to pay my account. Lance, please connect with your accounts team and advise of our conversation please. thank you
SP
Suni P's update15 Jul 2019, 15:10
Reviewer Update
Hi Lance and Team, i received a call from vodacom today requesting what arrangements i had made to pay my account. Lance, please connect with your accounts team and advise of our conversation please. thank you