AS
Andrew S
1 reviews | Active since Mar 2009
06 Jan 2026, 14:28
Account irregularities
8 Months ago I made an arrangement to pay R1000.00 per month. I brought the balance down from R29191 to R21191. I see now my balance is over R25000. I will not pay this amount for the account until my balance is rectified.
My payments will remain R1000 on the original balance. Please do not respond to me by phone. I do not answer phone calls. I only respond to emails. I received no statements for the period that I was paying R1000 a month. I received only invoices stating R0.00.
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Replies (2)
Vodacom's replyOfficial
07 Jan 2026, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2026, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jan 2026, 18:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2026, 18:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,