MS
M S

1 reviews | Active since Mar 2017

06 Mar 2017, 17:20

Account investigation??????

<p>I cancelled two vodacom accounts in October 2016 but still have two iPad's</p> <p>that run data sims on the account. In Jan 2017 I get notified of an account oustanding</p> <p>in excess of R6000 which is IMPOSSIBLE!! I have been trying for over a month to sort it</p> <p>out and have now been passed to pre-legal because THEY CANNOT explain to me what</p> <p>these charges are for???? I get passed from one consultant to the next despite my best efforts to </p> <p>resolve this issue and I was a customer at vodacom for over 15 YEARS!!!</p> <p> </p> <p>This is a terrible way to treat a client, perhaps they are trying to get a last dig at me for leaving</p> <p>their network. NOT IMPRESSED!!</p>

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Mar 2017, 09:17
Official

The reported instance is currently in hand.

Please supply the detail as required in our correspondence communicated.

Best Regards

Elroy