1 reviews | Active since Mar 2017
Account investigation??????
<p>I cancelled two vodacom accounts in October 2016 but still have two iPad's</p> <p>that run data sims on the account. In Jan 2017 I get notified of an account oustanding</p> <p>in excess of R6000 which is IMPOSSIBLE!! I have been trying for over a month to sort it</p> <p>out and have now been passed to pre-legal because THEY CANNOT explain to me what</p> <p>these charges are for???? I get passed from one consultant to the next despite my best efforts to </p> <p>resolve this issue and I was a customer at vodacom for over 15 YEARS!!!</p> <p> </p> <p>This is a terrible way to treat a client, perhaps they are trying to get a last dig at me for leaving</p> <p>their network. NOT IMPRESSED!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported instance is currently in hand.
Please supply the detail as required in our correspondence communicated.
Best Regards
Elroy
The reported instance is currently in hand.
Please supply the detail as required in our correspondence communicated.
Best Regards
Elroy
