Account Information

I called the call centre today at about 10.00 i waited 25 minutes before a call centre agent answered my call, I requested to know why the BIS service on one of my lines were not working, we went through some security questions - which the call centre agent said that i did not pass?????? Really????? This is my account, one of the questions were -\what is your vodacom account number"- I don't know every account number - i gave my ID number that should be sufficient.<br> <br> I have never in my life been treated like a ******** and all this for info on MY account. The Team lead was exceptionally Rude and unprofessional<br> <br> The treatment i got today from Vodacom is unacceptable and i am now changing my service provide as I do not want to be associated with such nonprofessionals"""