JW
Jacque W
1 reviews | Active since Jun 2011
09 Apr 2019, 17:51
Account increase.
I would like to know why my account has increased? I did not receive any notification in this regard.
Also - why did my data not carry over?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Apr 2019, 19:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2019, 19:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Apr 2019, 09:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Please be advised that Once-off data bundle roll-over will only happen if you purchase a once -off bundle with the same size and validity before the initial bundle expires. You can rol***** your bundle numerous times as long as there is still some data remaining and the bundle has not yet expired.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Please be advised that Once-off data bundle roll-over will only happen if you purchase a once -off bundle with the same size and validity before the initial bundle expires. You can rol***** your bundle numerous times as long as there is still some data remaining and the bundle has not yet expired.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2019, 09:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Please be advised that Once-off data bundle roll-over will only happen if you purchase a once -off bundle with the same size and validity before the initial bundle expires. You can rol***** your bundle numerous times as long as there is still some data remaining and the bundle has not yet expired.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Please be advised that Once-off data bundle roll-over will only happen if you purchase a once -off bundle with the same size and validity before the initial bundle expires. You can rol***** your bundle numerous times as long as there is still some data remaining and the bundle has not yet expired.
Regards,
Vodacom Consumer Website Team
Best regards,