NB
Nico B

1 reviews | Active since Jan 2018

31 Jan 2018, 15:44

Account Incorrect Billing

I have tried since last year September 2017 to resolve an issue with an account i have with Vodacom. It has been a year of going into a Vodacom shop to resolve this matter emails going back and forward but no solution with the problem from Vodacom and no reply from the accounts department on how they going to resolve my issue. It had gone so far that you "Vodacom" handed me over to an Attorneys for an outstanding amount of R10447.56 plus interest that does not even belong to me REF NR: HP ********** . No one from Vodacom is in contact with me to resolve my issue i have. I Want this matter to be resolved within the next 24 hours i want someone to be in contact with me and arrange for a personal meeting as soon as possible!! Please contact me on ********** 810.

Kind Regards Very Disappointed Vodacom Client

0
Replies (2)
Vodacom
Vodacom's reply31 Jan 2018, 16:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Feb 2018, 17:16
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc

Best regards,