SM
SHAZIA M

1 reviews | Active since Apr 2017

18 Apr 2017, 09:25

Account in Legal ???

<p>I tried to apply for a contract with Vodacom last week and was declined , the agent I spok to said my account is in legal and I should contact Transunion. First of all I DO NOT HAVE AN EXISTING ACCOUNT WITH VODACOM! The only one I did have +/- 10 YEARS AGO was paid up and closed. I did request a credit report and NOTHING IS LISTED ,my report is CLEAN. So I would like this to be cleared of my name immaediately on your side and proof sent of this or will escalate this to the NCR!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply18 Apr 2017, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SM
SHAZIA M's update18 Apr 2017, 14:26
Reviewer Update

why can you not clear up your own mess, why must i be incovenienced for something i did not create???