Account in "faulty" arrears

I went to a vodacom shop (Emalahleni) on 31Jan 2025 for an upgrade on my numbers. Unfortunately, I was told that my account was on arrears, whereas the debit order went through the previous day of R2422.69. Phoned account dept and they promised to update it. Today, 25 February 2025, I went to the same shop and my account is still reflecting that its in arrears. Phoned *** and the system confirmed that my account was not in arrears. The lady assisting me in the branch managed to phone the account dept, and the only explanation I got was system error... Almost the whole month... This is not acceptable