1 reviews | Active since Jun 2016
Account in Arrears with a R0 Balance
<p>I should have known Vodacom will mess up - AGAIN. Tried to upgrade on Saturday, only to be told I can't as my account is in arrears. When I asked about the balance outstanding, I was informed it was R0! I always pay my account on time, but now due to an error on their side I have to wait 7 days before I can upgrade, if they can recitifi the issue. I must be crazy to try and sign another 24 month contract. I am strongly considering moving to Telkom. My brother has no issues with them. VODACOM - SORT OUT YOUR HOUSE</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
After numerous promisses from them, nothing has been done. Wasted over 2 hours at Vodaworld yesterday. Even their Supervisors (Ashim) are not telling the truth. Got told my account will be open by 15:15, what a lie!!! I am done....!!!!
Customer Service not important to them
After numerous promisses from them, nothing has been done. Wasted over 2 hours at Vodaworld yesterday. Even their Supervisors (Ashim) are not telling the truth. Got told my account will be open by 15:15, what a lie!!! I am done....!!!!
Customer Service not important to them
Seems as if theey would prefer I cancel my contracts as the Customer Care just sent me the contact details of their cancellation department. Nice one vodacom, now we now what customers mean to you!!!
Seems as if theey would prefer I cancel my contracts as the Customer Care just sent me the contact details of their cancellation department. Nice one vodacom, now we now what customers mean to you!!!
Do not bother replying or try to contact me. I am in the process of cancelling my contracts. Further Steps to follow
Do not bother replying or try to contact me. I am in the process of cancelling my contracts. Further Steps to follow
Dear Charles,
As discussed your query has been resolved.
Regards,
Cassandra
Dear Charles,
As discussed your query has been resolved.
Regards,
Cassandra
Issue Resolved
Issue Resolved