Account in Arrears - Please help

Good Day,

I have had a problem on my account for a few weeks now, I have mailed ********** ********** ********** on many, many occasions and have had absolutely NO RESPONSE. Yet my account for my main number plus two data routers has been cut. So I cannot call or use my lines yet I have been asking for weeks which month has been unpaid. I was retrenched and had an issue with two months but I have since paid those up and if I go online I have paid up the monthly billing invoices so I cannot see where the money is that Vodacom says I owe. Phoning Customer care is useless I have inconsiderate people on the other line just telling me I owe money but cannot tell me for which month. I will not pay for something I cannot see. I would like an email address of an actual person who will help me with this error. I have emailed and asked nicely for weeks, I get automatic responses saying someone will get back to me within 48hours and have not yet received one call since my first mail sent in the beginning of February. Now I am just getting frustrated that no one is willing to give me customer service yet you want payment.